Privacy policy

At FCP we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. This privacy policy will explain how we use the personal data we collect from you.

When you are using our website, the data controller is Fresh Dipped Ltd trading as Full Court Press. For simplicity throughout this notice, ‘we’, ‘us’ and ‘FCP’ mean Full Court Press.

What personal data do we process and how?

When you place an order, we need to collect your name, email address, delivery address, credit or debit card number and the card’s expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order. With your consent, our payment processor may keep your details on file to make it more convenient for you to place additional orders in future.

When you email us, we collect your name and email address so we are able to respond to your query. We may additionally ask for your telephone number if a telephone conversation is necessary.

When you subscribe to our newsletter, we collect your email address to keep you up to date on all the latest products and news. If you wish to unsubscribe from this newsletter, please click the 'unsubscribe' link in any of the emails. If you aren’t sure if you’re subscribed but would like to unsubscribe, please email info@fcp.coffee and let us know.

When you take out a coffee subscription, we need to collect your name, email address, delivery address and payment details. This allows us to process and fulfil your orders and to notify you of the status of your order. We keep your details on file whilst you’re an active subscriber or if you've paused your subscription to make it more convenient for you to receive additional orders in future. We delete details about old subscribers 12 months after cancellation.

If you’d like us to remove your details entirely, please email info@fcp.coffee and let us know.

Cookies

A cookie is a small file that can be placed onto your device to help us identify and remember you. It's sent to your browser and saved locally on your computer, tablet or phone.

We use cookies so our website can identify you whilst you are shopping with us, administer the website and provide an overall improved experience for you, the shopper. Without cookies you wouldn't be able to do things like add products to your basket or progress to the checkout. Our cookies are not used to identify you personally. They contain non-identifiable information only, in most cases just a string of randomly generated numbers and letters.

Cookies are also used on our website to gather usage statistics for Google Analytics; we do this to help make sure the site is meeting the needs of its users and to help us make improvements, for example improving site search. We use Google Analytics to collect information about how people use this site - for example, what you click on, how long you spend on the site and how you got here. You can opt out of Google Analytics cookies if you would like to here.

The majority of current web browsing software accepts cookies automatically but you have the power to remove and disable them via the options in your browser. This action may impair your experience on our website and many others around the internet. For further information about managing cookies we recommend visiting the ICO website here.

How does FCP protect customer information?

SSL encryption protects your experience and encrypts the information you enter during transmission.

We never see or store your payment details directly. The shopping experience is provided by Stripe & Paypal, acting as our data processor, who take data security and privacy very seriously. You can read more about the steps they have taken to comply with GDPR and information about their security levels here:

https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security

https://stripe.com/docs/security/stripe

We comply with the Data Protection Act 1998 and EU General Data Protection Regulations and PEC regulations: https://ico.org.uk/for-organisations/guide-to-pecr/what-are-pecr

Will FCP disclose the information it collects to third parties?

Any information we collect about you is exclusively used by Full Court Press and our data processing partners for the purpose of providing you with our services as requested by you, or as otherwise outlined in this policy. Full Court Press does not sell, trade or rent your personal information.

How long will FCP use your personal data for?

We will only retain your personal data for as long as necessary to fulfil our contractual purposes and obligations towards you, as well as for the purposes of satisfying any legal, accounting, or reporting requirements. If you’d like us to remove your details entirely, please email info@fcp.coffee and let us know.

Privacy Policy Amendments

We may update this privacy notice from time to time to ensure it is always up to date and accurate. Any changes we may make to our privacy notice will be posted on this page and will be effective from publication.

Any questions?

We respect your privacy and value your custom - if you have any questions and comments concerning privacy or the information we hold about you, you can contact our data protection officer at info@fcp.coffee.

Version 1.0, November 2020